Mictrack has compiled a list of frequently asked questions and sorted them into three categories: General, Hardware, and Software. You can browse through these sections to answer your inquiries and learn more about our products. If you have any unanswered questions, please feel free to CONTACT US.
Cat M1 and NB-IoT have been showing rapid growth and adoption, with significant expansions in coverage in many regions like North America, Europe, and Australia. However, it is advisable to check your local network coverage before choosing your preferred GPS tracker. The right GPS tracker for your needs will depend on your desired applications, power requirements, network coverage, and budget. You can consult with our GPS tracking expert to help you make the best decision.
If you want to learn more about how our devices interface and integrate with these GPS tracking systems, please click here. We provide detailed information on how to set up and use our devices with these different platforms to help you get started.
Alternatively, if you choose to use our platform, we charge a nominal fee of $10 per year per device or $20 for the lifetime usage of each device.
We want to provide you with the flexibility to choose what works best for you and your budget. If you have any questions or need further clarification on our pricing plans, please do not hesitate to contact our customer support team.
To ensure that you get the right SIM card for your device, you can refer to our SIM card specifications document which provides detailed information on the features and requirements of the SIM card. To access the document, please click here.
If you have any questions or concerns about the SIM card requirements or specifications, please feel free to contact our customer support team for assistance.
If the device receives any downlink commands during this time, it will execute those commands as required. However, if no downlink command is received within this three-minute window period, the device will enter a deep sleep mode once again.
This feature ensures that the device conserves power when it is not actively transmitting data or commands, which is particularly useful for devices deployed in areas where power is limited or hard to come by.
Please note that modifying the device’s hardware or housing is not recommended if you are not experienced with this kind of work. It could lead to damage or malfunction of the device, which may void the warranty. If you require an external GPS antenna or have any questions regarding device modifications or customization, please contact our customer support team for assistance.
It’s important to note that the actual charging time may vary depending on various factors such as the power source, charging cables, and the battery status of the device. To ensure optimal charging performance, we recommend using the charging cable and wall adapter that came with your MT700 device or other high-quality charging accessories.
If you have any questions or concerns about charging your device or need advice on how to charge it efficiently, please feel free to contact our customer support team for help.
This feature provides greater convenience for users who want to keep their devices fully charged and ready for use at all times. You can rest assured that the charge protection circuit will monitor the charging process and prevent any harm to the device or the battery.
If you have any questions or concerns about the charging process or the device’s hardware design, please feel free to contact our customer support team for additional information or assistance.
This allows you to choose the most suitable network protocol for your specific tracking needs, such as TCP for more reliable and accurate data transmission or UDP for faster and more responsive tracking.
We understand the importance of having a reliable and efficient tracking system, which is why we offer these options to ensure that you can customize the tracking process to best suit your unique requirements. If you have any questions or need assistance with setting up your device to work with TCP/UDP, please do not hesitate to reach out to our customer support team.