FAQ

The choice between 4G, Cat M1, or NB-IoT GPS trackers will depend on several factors, including your local network coverage. Generally speaking, 4G network coverage is widespread, but it has relatively high power consumption requirements, which could impact battery life. On the other hand, Cat M1 and NB-IoT networks have lower power consumption and longer battery life, however, not all regions may have full coverage yet.
Cat M1 and NB-IoT have been showing rapid growth and adoption, with significant expansions in coverage in many regions like North America, Europe, and Australia. However, it is advisable to check your local network coverage before choosing your preferred GPS tracker. The right GPS tracker for your needs will depend on your desired applications, power requirements, network coverage, and budget. You can consult with our GPS tracking expert to help you make the best decision.

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Absolutely! Our protocol is open and is designed to be easily integrated with any third-party platform. After setting up the integration, the device will communicate directly with your server, which means that no data will be forwarded through our platform. The protocol can be easily downloaded by clicking here. Click here to download the protocol.

We offer flexible setup options for our devices as we recognize that different customers have different preferences. You can set up our devices using different approaches, including via the PCB, USB, or server. To guide you on how to set up our devices, we provide a detailed list of commands which you can refer to. You can access the commands list by clicking here.

Our devices support various GPS tracking platforms, including Gurtam, Flespi, Traccar, GPSWOX, Navixy, GPS-server, and more. We understand that you might have different preferences when it comes to choosing your tracking platform, so we made our devices versatile and compatible with different systems.
If you want to learn more about how our devices interface and integrate with these GPS tracking systems, please click here. We provide detailed information on how to set up and use our devices with these different platforms to help you get started.

We offer flexible pricing plans depending on your preferences. If you decide to use your own server or a third-party platform to track your devices, there will be no monthly fees.

Alternatively, if you choose to use our platform, we charge a nominal fee of $10 per year per device or $20 for the lifetime usage of each device.
We want to provide you with the flexibility to choose what works best for you and your budget. If you have any questions or need further clarification on our pricing plans, please do not hesitate to contact our customer support team.

Please note that the SIM card for the device is not included in the package. It is the responsibility of the user to purchase and install the correct SIM card from a local mobile operator. For best results, we recommend that you obtain a SIM card that is compatible with the device’s specifications.

To ensure that you get the right SIM card for your device, you can refer to our SIM card specifications document which provides detailed information on the features and requirements of the SIM card. To access the document, please click here.

If you have any questions or concerns about the SIM card requirements or specifications, please feel free to contact our customer support team for assistance.

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The device takes approximately 3 minutes to wake up and report GPS data to the server. After successfully transmitting this data, there will be a three-minute window period during which the device will wait for any downlink commands from the server.

If the device receives any downlink commands during this time, it will execute those commands as required. However, if no downlink command is received within this three-minute window period, the device will enter a deep sleep mode once again.

This feature ensures that the device conserves power when it is not actively transmitting data or commands, which is particularly useful for devices deployed in areas where power is limited or hard to come by.

It is possible to connect an external GPS antenna to our device, but this will require some hardware modifications, as well as customization of the housing. Once the external antenna is connected, the internal GPS antennas will be disabled, which means you will have to choose between using the internal or external antenna.

Please note that modifying the device’s hardware or housing is not recommended if you are not experienced with this kind of work. It could lead to damage or malfunction of the device, which may void the warranty. If you require an external GPS antenna or have any questions regarding device modifications or customization, please contact our customer support team for assistance.

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The MT700 device has a charging current of up to 2A, which means it can charge relatively quickly. However, it will still take between 4-5 hours for the device to reach a full charge from empty.

It’s important to note that the actual charging time may vary depending on various factors such as the power source, charging cables, and the battery status of the device. To ensure optimal charging performance, we recommend using the charging cable and wall adapter that came with your MT700 device or other high-quality charging accessories.

If you have any questions or concerns about charging your device or need advice on how to charge it efficiently, please feel free to contact our customer support team for help.

Our MT700 device comes with a charge protection circuit built into the hardware, which ensures that the device is protected from overcharging and related issues. Therefore, it is safe to leave the device connected to the charger even after it has reached a full charge.

This feature provides greater convenience for users who want to keep their devices fully charged and ready for use at all times. You can rest assured that the charge protection circuit will monitor the charging process and prevent any harm to the device or the battery.

If you have any questions or concerns about the charging process or the device’s hardware design, please feel free to contact our customer support team for additional information or assistance.

Our tracking devices are versatile and support TCP/UDP protocols, which enables them to transmit tracking data through a wide range of network configurations.

This allows you to choose the most suitable network protocol for your specific tracking needs, such as TCP for more reliable and accurate data transmission or UDP for faster and more responsive tracking.

We understand the importance of having a reliable and efficient tracking system, which is why we offer these options to ensure that you can customize the tracking process to best suit your unique requirements. If you have any questions or need assistance with setting up your device to work with TCP/UDP, please do not hesitate to reach out to our customer support team.

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