MT700 FAQs


All MT700 will connect here, it will continue to update, and most of them are from our customers.


I can’t find the com port number on sscom tool, what happens?
Make sure the “GPS Driver” is installed on your PC. If installed and then check if connect the tracker with the USB Config cable and NOT the Charging cable.
When I click the command on sscom and why does it reply “804 FS”?
If you send “ETS” and reply ETS OK, but click other command and it replies FS, Please check as follows:

1. Please check if the command format is wrong, remove any blank or space and try again
2. Remove the “AddCrLf” as the following image and try again.

3. If still fail please contact us at
The USB Config cable is connected and tries to send the command but no response?
Once connected to the cable, please notice for each time you have to click “start” first and wait for a reply “ETS OK” (click it again if no reply “ETS OK”) and then click other commands, and lastly do not forget to send the “Save and Exit” command, or all the settings will not save once device reboot.

For example:
if just change the apn, the commands are:
Start (ETS OK)
APN (803 OK)
Save and Exit (QTS OK)

If just change the IP and port the commands are:
Start (ETS OK)
IP/Port  (804 OK)
Save and Exit (QTS OK)
The device can not get the network and always show the error “CSQ 99“?
To access the network the SIM Card APN is very important if apn is wrong not apn is not setup, the tracker will not access the network, so please make sure apn is correct and then setup apn via sscom tool.
If APN is correct please confirm your sim card support CAT M1, NB-IoT, or both? and then lock to CAT M1 or NB-IoT, and then reboot the tracker. If still fail, please contact us
The device show sim card error how to fix it?
If so maybe the sim card installs wrong, please remove the sim card and insert the sim card again (notice the sim card direction and make the chip face up
How do I query the current setting?
There are two ways to check the settings:
1. SMS command: *RCONF#1##
2. USB command: RCONF,1
Updated on July 21, 2022

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